Frequently Asked Questions (FAQs)
Everything you might like to know before and after you order. If your question isn't answered here, we're only a message away, so please contact us.
Shipping & Delivery
How long will my order take?
Your order is dispatched within 1-3 business days, followed by an estimated 5-8 business days in transit, so your package should arrive within 6-11 business days of ordering.
- Order cutoff time: 5:00 PM (Melbourne time, AEST/AEDT). Orders placed after this time are prepared from the next business day.
- Dispatch: 1 to 3 business days (Monday to Friday, excluding public holidays).
- Transit time: an estimated 5 to 8 business days (Monday to Friday).
- Total delivery time: 6 to 11 business days from the day you order.
For more details, please check our Shipping Policy.
Is shipping free?
Yes. Shipping is free on every order within Australia, with no minimum spend. You'll find more in our Shipping Policy.
Do you deliver outside Australia?
No, we deliver within Australia only.
How can I follow my parcel?
As soon as your order ships, we'll send you a tracking link by email and SMS. You can also check where your parcel is on our order tracking page.
About Sagelandhouse
Who is Sagelandhouse?
We're a small online clothing store for women, with a smaller range for men, serving customers across Australia. Sagelandhouse is owned and operated by Dalderup, Maurice, a business registered in Belgium (Sparrendreef 25, 3930 Hamont-Achel, Belgium). We don't make clothing ourselves; we choose each piece from manufacturing partners. Orders are dispatched from our fulfilment partner's warehouse in North Parramatta NSW, Australia, and returns go to our returns centre in Ningbo, China. Full details are in our Shipping Policy and Refund Policy.
Returns & Refunds
Can I return something?
Yes. You have 30 days from delivery to request a return. Items must be unworn, in their original condition, with tags attached and in the original packaging. Faulty or incorrect items come back at our cost; for change-of-mind returns, the return postage is yours. Full details are in our Refund Policy.
Where do returns go, and who pays the postage?
Our Australian warehouse handles dispatch only, so all returns go to our returns centre in Ningbo, China. If your item is faulty, damaged or incorrect, the return is free. For change-of-mind returns, the parcel goes overseas, so the return postage and any customs fees are paid by you and aren't refunded. We don't offer exchanges; for another size or colour, return the item for a refund and place a new order. You'll find the return address and instructions in our Refund Policy.
My item arrived faulty or damaged. What should I do?
We're sorry about that. Please email us at support@sagelandhouse.com with your order number and a few photos, and we'll offer a free repair, replacement or full refund, including your delivery costs. Your rights under the Australian Consumer Law always apply. See our Refund Policy for more information.
When will I receive my refund?
Once your return has arrived and been checked, we refund your original payment method within 7 business days. Your bank or card issuer may need a few extra days to show it on your account. See our Refund Policy for more details.
Payment
How can I pay, and are there any extra fees?
We accept the following payment methods:
- Credit & Debit Cards: Visa, Mastercard, American Express, Maestro, UnionPay
- Digital Wallets: Shop Pay, Apple Pay, Google Pay and PayPal
All prices are in Australian dollars (AUD), checkout is secure and encrypted, and we never add fees of our own. Because payments are processed in the European Union, some Australian banks may charge an international transaction fee, so it's worth checking with your bank. See our Payment Policy for details.